Location: Woodbridge-IP13 6ET, Lowestoft-NR32 2EX, Felixstowe - IP11 3SH
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Email: customerservices@eastsuffolkservices.co.uk
Bridging East Suffolk’s Needs
Launched as an arm’s-length company of East Suffolk Council, East Suffolk Services was formed to bring local control to vital public services. Our rapidly growing communities needed more responsive, sustainable solutions than traditional models could offer. We combine public accountability and community focus of local government with the agility, innovation and responsiveness of commercial enterprise.
Mission
A trusted partner driven by ambition and a deep sense of duty – empowering our people to deliver services that make a lasting impact.
Vision
To be the leading provider that customers turn to for trusted, professional solutions, known for our people-first, authentic approach.
Our capabilities span the full spectrum. From daily waste and recycling collections that keep our communities clean, to comprehensive facilities management that ensures buildings operate efficiently and sustainably, we deliver essential services with exceptional attention to detail.
Our local knowledge is unmatched. When winter storms hit or incidents occur, our crews respond immediately, not because we’re contractually obligated, but because this is our community. We know every road, every challenge, every solution, because we live and work here alongside the people we serve.
We have become integral to East Suffolk’s cultural calendar, providing everything from fencing and water supplies to waste management and toilet facilities. Whether it’s the First Light Festival in Lowestoft, where thousands gather to celebrate the sunrise, or major sporting events like the Tour of Britain cycle race, we ensure every detail is handled with professionalism and care.
Our Facilities and Fleet
We operate from strategically located depots across East Suffolk, ensuring rapid response times and efficient service delivery. Our modern fleet is maintained to the highest standards, combining reliability with environmental responsibility. From specialised waste collection vehicles to facilities maintenance equipment, we invest continuously in the tools and technology needed to deliver exceptional service.
Our teams don’t just work in East Suffolk; they’re part of the fabric of our communities. This connection drives everything we do, from how we plan routes to maximise efficiency, to how we support local events that bring people together. When you work with East Suffolk Services, you’re working with neighbours who care about getting it right.
Core Values
Trust
We trust in each other, are open and honest, and do the right thing at the right time.
Environment
In all that we do, we are making the environment we live and work in better.
Unity
We are one team; our successes belong to everyone, and we have a common goal.
Pride
We take pride in our work and provide the best we can for our customers and community.
Built on Public Service, Driven by Excellence
Our roots run deep. We carry forward the best traditions of public service, reliability, fairness, and transparency while embracing the innovation and flexibility that come from operating as a commercial enterprise. This unique hybrid model allows us to compete on quality and value while remaining firmly committed to community benefit.
Our partnership with the Port of Felixstowe spans nearly two decades, predating our current structure and demonstrating a track record of excellence in serving critical national infrastructure. This experience has shaped our operational discipline and commitment to exemplary service delivery.