Arthur (9), Henry (6) and Oscar (3) wrote to Managing Director Cassandra Clements with thoughtful questions about waste and recycling vehicles, sharing their fascination with bin lorries and even their own Lego creations inspired by them. Touched by their enthusiasm, we invited the boys and their parents to visit our Ufford depot for a behind-the-scenes experience.

During the visit, each of the boys received a goodie bag, including a personalised high-visibility vest, baseball cap and beanie hat (with thanks to the team at Chelmsford Safety Supplies for their support). Cassandra also shared her own love of Lego, showing the boys her model bin lorry and recycling centre, which she proudly displays in her office.

The visit included a guided tour of the depot, where the boys were able to ask questions about bin lorries, waste collection and recycling directly to the team. The highlight of the day was seeing one of our bin lorries driven into the depot yard and being invited to climb inside the cab.

Transport, Fleet and Workshop Operations Manager Ben Brame gave the boys a full run-through of the vehicle, explaining the different controls and what they are used for. The boys even had the chance to sit in the driver’s seat and try some of the controls themselves.

The children were particularly impressed by how clean and well-maintained the vehicles are, and spent the whole visit with huge smiles on their faces. Arthur even described the trucks as “shiny and fancy”.

The visit also gave the boys the opportunity to learn more about the different roles carried out by our bin crews and how the service operates.

Managing Director Cassandra Clements said: “We received the most wonderful letter from Arthur, Henry and Oscar, explaining their interest in our bin lorries. They asked so many excellent questions that we felt the best thing to do was invite them to the depot so they could see everything for themselves and meet the team.

“It was an absolute pleasure to host the boys and their parents and give them a guided tour. Seeing their excitement made it a really special day for everyone involved.”

Arthur said: “We love bin lorries and always look out for them. We have even made a bin lorry out of Lego. Whenever I see East Suffolk Services trucks out and about, I like to take a picture and then copy the design on our Lego version.”

The boys’ mum, Laura John, added: “We had the most amazing time – a huge thank you to everyone involved. It really was so special. Arthur, Henry and Oscar loved it, and the East Suffolk Services team were brilliant with the boys. It meant so much to us all.”

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